Frequently Asked Questions - Seattle Washington's Hotel Vintage Park

		Frequently Asked Questions General When is check in/check out time? Do you allow smoking on property? In the rooms? How much do you charge for high speed/wifi internet access? Do you have high-speed wired and/or wireless internet access available? Do you have a fitness center? What kind of equipment does it have? What are the hours? Do you offer room service? What are the hours? Do you have a business center? Do you have a Pool? Do you have a spa? What are the hours? Transportation/Directions How do I get to the Hotel? Do you offer free shuttle service from the airport? What are your cross streets? Do you have onsite parking? How much is parking? Is it included in my room rate? Reservations Will your rooms allow rollaways/cribs/playards? Is there a charge? I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this? What is the minimum age requirement to check in to the room? What is your cancellation/deposit policy? Is my ID/passport required at check in? What age do kids stay for free? Do you have connecting rooms? Do you have ADA rooms? Do you have an early departure fee? Restaurant What are the hours of the restaurant/bar/lounge? Accounting I have questions about my bill. Who do I call? What forms of payment are accepted to pay for my room? Pets Are pets allowed? Are there restrictions for weight, height or types? Do you have pet free rooms for those with allergies? Do you have pet sitting or dog walking services? How far do you have to walk to take your pet out? Concierge I want flowers, chocolates, champagne, gifts sent to the room. How do I do this? Meetings How do I book a meeting? How can I create a unique atmosphere during my meeting? Do you offer special group rates? My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting? Need more information about booking a meeting at a Kimpton Hotel? How can I book a wedding at a Kimpton Hotel? Still have a Question? Contact Us General Question What is check in/check out time? Answer Check in time is 3:00 PM local hotel time. Check-out time is 12:00 PM local hotel time. Question Do you allow smoking on property? In the rooms? Answer The hotel is 100% non smoking in all guest rooms and public spaces on property. Smoking is only allowed outside/off-site of the hotel. Question How much do you charge for high speed/wifi internet access? Answer Complimentary high-speed wired and wireless Internet access is available throughout the hotel, to Kimpton InTouch Guest Loyalty members. Question Do you have high-speed wired and/or wireless internet access available? Answer Only wireless internet access is available throughout the hotel and guestrooms. Question Do you have a fitness center? What kind of equipment does it have? What are the hours? Answer Yes. The hotel fitness center includes a bicycle machine, free-weights and a treadmill. The fitness center is available 24 hours per day, and is complimentary. We also have a relationship with a nearby fitness center offering fitness training, tanning, and other services (for a fee). Question Do you offer room service? What are the hours? Answer Yes. 24 hours. Question Do you have a business center? Answer Yes. The business center is available 24 hours per day and includes a computer with word processing software, internet, printing & business services. Question Do you have a pool? Answer No, unfortunately the hotel does not have a pool. Our concierge can make recommendations for local aquatic centers/options upon your arrival. Question Do you have a spa? What are the hours? Answer The hotel has partnered with an environmentally friendly in-room spa service. More information is available on our In Room Spa page. Transportation/Directions Question How do I get to the hotel? Answer Taxi, town car, or public transportation options are all available from the airport to the hotel. For taxi or town car services, exit baggage claim on the upper level skybridge to 'Taxi Pick Up' area. Our concierge may make town car arrangements for you by contacting us at concierge@vintagepark.com. For public transportation, exit on the lower level outside of baggage claim turning right to the end of the terminal for either the 174 or 194 transit service (194 is an express service). Coming soon in 2009 — light rail transit service will be available. Question Do you offer free shuttle service from the airport? Answer No, unfortunately the hotel does not have a shuttle service. Fare-based town car transportation can be arranged through our concierge by contacting . Question What are your cross streets? Answer The hotel is located at 1100 Fifth Avenue, between Spring & Seneca Streets, on the left side. Fifth Avenue is a one-way southbound only street. Question Do you have onsite parking? How much is parking? Is it included in my room rate? Answer The hotel offers onsite valet parking only for an overnight fee of $30.00 USD + tax. Parking is not included in the hotel room rate. Reservations Question Will your rooms allow rollaways/cribs/playards? Is there a charge? Answer Each of our Double Double Deluxe, Queen Queen Deluxe, King Premier, and Luxury Suite, as well as some of our One King guestrooms will accommodate a rollaway and a crib/playard. No One King rooms will accommodate a crib or playard, and no One Queen rooms will accommodate rollaways or cribs/playards. There is a $15.00 charge for rollaway bedding. Question I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this? Answer Please contact the website that your reservation originated with to make changes to your itinerary. These changes will then be reflected in our system. Question What is the minimum age requirement to check in to the room? Answer Guests must be at least age 18 to register at the hotel. Question What is your cancellation/deposit policy? Answer The hotel's standard cancellation policy is 24 hours. (Please note: some reservation bookings may have different cancellation penalties; review your confirmation or itinerary for more details.) Reservations must be cancelled by 6:00 PM local hotel time. Question Is my ID/passport required at check in? Answer We do require a photo ID at time of check in for all reservations. Question What age do kids stay for free? Answer Children 17 and under stay free with an adult in existing bedding. Children age 18 and over will be charged an additional adult fee of $15.00 per night. Question Do you have connecting rooms? Answer Yes. Some of our King Premier rooms will connect with other guest rooms, and are on a limited basis. Please specify your connecting room request during the reservation process. Question Do you have ADA rooms? Answer Yes, we have seven ADA rooms. Please note that none of our ADA rooms has a roll-in shower. Please note requests on your reservation itinerary. Question Do you have an early departure fee? Answer Yes. The hotel does charge an early departure fee of up to one night's room and tax for departing the hotel early. Restaurant Question What are the hours of the restaurant/bar/lounge? Answer Tulio Ristorante is open 7 days per week from 7:00 AM – 10:00 PM (Monday – Friday) and from 8:00 AM – 11:00 PM (Saturday–Sunday). The bar hours are available until closing. Accounting Question I have questions about my bill. Who do I call? Answer Please contact our accounting department at Question What forms of payment are accepted to pay for my room? Answer We require a credit card for guarantee of a reservation; however, payment by credit card or cash upon departure for charges is accepted. Pets Question Are pets allowed? Are there restrictions for weight, height or types? Answer Yes, pets are accepted. There are no weight, height, or type restrictions. Guest must sign a release form upon check-in. If your pet will remain in the guest room while you are away, we ask that you provide us with a cell phone number so that we may contact you. You may also inquire with our concierge about dog sitting services that may be available to you at Question Do you have pet free rooms for those with allergies? Answer The hotel does have allergen-free rooms, please note this request during the reservation process. Question Do you have pet sitting or dog walking services? Answer Yes, inquire with our concierge about dog sitting or walking services for hire at Question How far do you have to walk to take your pet out? Answer Freeway Park located at the cross street of 6th Avenue & Seneca is the closest pet area. Concierge Question I want flowers, chocolates, champagne, gifts sent to the room. How do I do this? Answer Please contact our concierge, who may discuss options with you at Meetings Question How do I book a meeting? Answer Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal Question How can I create a unique atmosphere during my meeting? Answer Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event. Question Do you offer special group rates? Answer Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel. Question My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting? Answer Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment. Question Need more information about booking a meeting at a Kimpton Hotel? Answer Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information. Question How can I book a wedding at a Kimpton Hotel? Answer Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information. Back to top Still have a question? Contact Us